FAQ
Care & Afterlife of Florals
How do I keep my florals fresh?
Each bouquet comes with an after-care card, and floral food. Put your bouquet into water as soon as possible to preserve it’s lifespan. Trim stems and change the water daily. Keep florals away from sunlight, heating vents, or ripening fruit. A light misting of petals can help them stay vibrant longer.
What can I do after my florals die?
Roses don’t last forever — and that’s their beauty. Once they’ve faded, you can:
Dry them to preserve their silhouette
Scatter Petals in a warm bath, or press them into keepsakes.
Compost them and return their beauty to the earth.
How do I put my large (100 stem or more) bouquet in a vase?
If you have an oversized vase, place the bouquet directly into fresh water. If not, the wrapping already holds water — just refill it from the top to keep them hydrated. You can also split the bouquet into two vessels. Think of it less as fitting them in, and more as reshaping into new arrangements for your space.
Delivery & Logistics
What will my order be delivered in?
All bouquets and arrangements are delivered in a branded black or white luxury shopping bag and hand-given directly to the recipient.
Do you offer same-day delivery?
We might be able to — please text us and we’ll see what we can do for you. We offer guaranteed Next-Day Delivery if your order is placed by 6 p.m.
What areas do you delivery to?
We delivery across the GTA (Local Delivery) as well as nearby cities including Brampton, Mississauga, Richmond Hill, Vaughn, Oakville, Ajax, Whitby, Oshawa, Newmarket, Barrie, and Markham.
How far in advance should I place my order?
We recommend placing your order at least 3 days in advance to ensure we can secure your desired blooms.
What time will my order be delivered?
Deliveries run Tuesday - Saturday between 9 a.m and 4 p.m. While we cannot guarantee an exact time, the recipient will be contacted via text prior to delivery. Someone must be home to receive the florals, as we do not leave them outside due to weather conditions.
Do you offer Pick-Up or Walk-In’s?
No, we do not offer walk-in’s or pick-up’s at this time. All orders are placed online and delivered directly to you or recipient.
Customization
Is there an option for a custom card for a recipient?
Yes. When booking your florals, you’ll be guided to complete our Fresh Floral Order Form before checkout. Simply type you custom message in the “Enclosure Card” field — it will then be printed and placed in your bouquet or arrangement.
What is my order wrapped in?
All orders are wrapped in premium floral paper in colours aligned with the chosen bouquet or arrangement. Bouquet’s are tied with coordinating ribbons, creating cohesive and refined presentation.
Orders & Policies
What payment methods do you accept?
We accept all major credit cards, Visa debit, Apple Pay, Google Pay, and Paypal
What happens if the exact rose colour I want isn’t available?
We almost always have your desired colour in stock. If you’d like a specialty bloom or colour not listed (for example, blue roses), please contact us directly via our Get in Touch page, or simply text us (647) 497-1919.
Do you offer other blooms besides roses?
Our signature is Roses, but if you’re looking for other blooms, please reach out via our Inquire page. We’ll let you know if we can accommodate your request.
Do you offer refunds?
Because each bouquet and arrangement is made-to-order with fresh blooms, all sales are final. Every order includes floral food and an aftercare card, and once delivered their lifespan depends on care and the natural qualities of the roses. If there’s an issue upon arrival, please contact us right away.